E-Reading in 2011. Virtual Software or Physical Device ?

Rather than writing a review on E-Readers (there are hundreds of them on Google already) I thought I would share my personal E-Reader story with you.

The two big questions around E-Reading are: Should I use a dedicated E-Reader or use a Tablet device running an E-Reading application? And will the latter kill the Dedicated Kindle Device?

In 2010 a raft of second generation dedicated e-readers were launched giving consumers access to a device designed specifically for reading on the move. Like most, the two most popular e-readers – Amazon Kindle and Sony Reader – are based on e-Ink technology which has two important capabilities; firstly they require no backlighting and therefore can be read in direct sunlight and secondly they have extremely good battery life. In my opinion, the best of these e-readers is the Amazon Kindle 3G which links up to the Amazon store, enabling customers to purchase content directly from their Kindle using their Amazon account. The device comes with a built in SIM card enabling the content to be delivered straight to the device whilst on the move without requiring Wi-Fi access. The Kindle is a low power device – both from a battery and processor perspective and after reading several magazine reviews I purchased one of these devices in late 2010.

When I first powered the device up and looked at the screen my thoughts drifted back to using an Etch-A-Sketch as a child. This may seem a little unkind, but the biggest issue I found with the current E-Ink displays is the refresh time – ie: the time it takes to change the image on the screen to a different image which is approximately half a second, my second bug bear, is that there is no colour.

Now don’t get me wrong, the Kindle is great if all you want to do is read text and this device lasts for at least a week on a single charge.  But I don’t just want to use a device for reading; I want colour pictures and videos and applications and games.  Granted, the Kindle has some extra applications on board, like a compact web browser – but in my opinion it’s not a good experience.

At the end of the day if I must carry a tablet device it needs to be flexible, so I want it to be a jack-of-all-trades not a master of just one.  My Kindle has been consigned to the bed-side drawer and my iPad is now used for all of my e-Reading activities.

Amazon must have seen this coming, predicted my behaviour, because they have built a Kindle App available for the iPad. Now I have the best of both worlds’, my favourite tablet device – iPad – and my favourite reading device in software on the same physical device.

Now my e-Reader is in colour with fast screen refreshes, has back-lighting so I can read in bed with the light off and because it’s touch screen I change the page by swiping my finger across the screen just like a real book. I can still order my ebooks from Amazon just like before, but now I also have access to iBook – Apple’s answer to the Kindle App which has a better search facility. That said, I still prefer the Kindle App, but guess what – I don’t have to choose between the two – I can use both if I choose; now that’s real flexibility.

There are dozens of Tablets on the  market now that can operate as an  E-Reader; in my opinion the iPad  is still the best by a considerable  margin.  So if you have an iPad and  want to use it to read then  download the excellent Amazon  Kindle App from the AppStore and  if you want to purchase a future  proof e-Reader – buy an iPad and  get the Amazon Kindle App.

So what do I think of the future for the dedicated Kindle Device?  R.I.P it was fun while it lasted.

A Royal Smartphone Marriage – The Nokia Microsoft Strategic Partnership

This week Smartphone history was made. In response to Nokia’s declining  market share, Nokia’s CEO Stephen Elop and Microsoft CEO Steve Ballmer announced a historic strategic partnership which involves Nokia adopting the Windows Phone 7 operating system and integrating Nokia’s own applications into the Microsoft Marketplace.

Nokia has always been very good at making hardware but has struggled to transform the company to meet the challenges of new rivals in the form of BlackBerry, Apple iPhone and Google Android.

There is no question that Nokia was, and is, good at making mobile phones. But the internet has transformed mobile devices into handheld PCs, and more recently the game has changed again with smartphone application ecosystems and usability becoming key factors for success.

3 years ago Apple changed the face of Smartphones with the introduction of the iPhone, but Nokia seemed unable to respond until late last year with the hiring of their new CEO and Microsoft Veteran Stephen Elop.

Indeed it wasn’t just Nokia, even Microsoft was facing Smartphone market share decline but the difference is that Microsoft is a fighter, seemingly incapable of defeat and very good at rapid change even at an Organisational level. Microsoft recognised they needed to up their smartphone game and responded last year with the great new Windows Phone – essentially dealing them back into the game.

You just need to look back at the monumental change Microsoft faced in the 90’s when they nearly missed the Internet wave – once they recognised that fact, change was swift. Microsoft ended up winning the web browser wars and securing their future.

The big question is: Can Nokia change, or more specifically, can Mr Elop change the culture of Nokia to make it adaptable to rapid change at an organisational level?  The bottom line is that Nokia needs to launch a device soon, not a year from now.

Strategically they have a great plan with both companies benefiting and plenty of synergy. Microsoft benefits more in my opinion as it gets the Bing search and Marketplace platform on many more devices plus some useful applications for its Application Marketplace which help it compete with Apple’s Appstore. Other companies benefit also: the mobile carriers, dealers, resellers, distributors and application developers all have a good opportunity.

So all in all it makes perfect sense – Microsoft is great at software, Nokia is great at hardware, put the two together and bish-bash-bosh you’ve potentially got a great consumer and business device. Nokia will have more challenges in the months and years ahead but I think with great leadership, Nokia could turn this around and prosper again in the long run.


Smart Phones – Business Critical Convergence

Two Facts: Smartphones are a key component in business productivity and Smartphones are the first truly converged device offering both telephony and software capabilities in a single device.

Given both these facts it is a logical assumption, choosing the correct Smartphone device for your workforce is becoming a critical IT decision.

Historically the company mobile phones were handled by the phone guy, or the telecoms department within an organisation. However because of this convergence, the buying process needs to be treated with the same care and due diligence as purchasing an expensive CRM System.

Within the last few months the BlackBerry Torch, the Windows Phone 7 and the Nokia N8 have been launched to the general public. All three phones are designed to eat into the dominance of Apples iPhone and Google’s Android platform and the question is whether any of the three will be successful enough to make inroads against the might of Apple and Google.



Phone 7

Phone 7

From a business perspective, both Microsoft and Nokia have been historically strong but their market share have weakened lately, however RIMs BlackBerry devices have seen continued success within the business market – their Smartphones are outselling others in the business space.

Many business people do question whether an employee needs a BlackBerry phone to try and compete with their personal iPhone or Android as typically businesses want their Smartphones to access to their business applications on the move, great battery life, ease of use and reliability of the phone in general. Currently it seems that the smarter the phone the poorer the battery.

In fact, all three phones (Nokia N8, Windows Phone 7 and BlackBerry Torch) do have something in common: their new features and capabilities are primarily designed to attract consumers away from iPhone and Android and extending their business specific capabilities seems to be second place with more modest changes apparent in all three devices.

The iPhone and Android went the other way first by launching consumer devices and later adding business capabilities.

Granted, the Windows Phone 7 will be able to edit SharePoint (Microsoft’s web portal technology) documents on the fly but there is no Unified Communications software capability for Microsoft’s own Unified Communications products currently available. However, my spies at Redmond tell me this is scheduled for this year – along with multi-tasking and some other great features.

Windows Phone 7 may not quite be the finished article, but it is innovative, fresh and a great new Smartphone start for Microsoft.

In fact, most of the new features of this phone are around consumer multi-media capabilities and consumer software applications linking the phone with Microsoft Live Microsoft’s consumer web platform – pointing to Microsoft’s firm belief of the Consumerisation of IT where home and work software is shared on the same hardware – be it Smartphone or Computer. Because of this, most of the new features are heavily skewed to consumer activities as opposed to business ones.

The Nokia N8 is powered by the new Symbian 3 software and does have the Unified Communications software pre-installed which is a boon for businesses wanting to use Microsoft’s Unified Communications Technology and also has improved multi-tasking, however, many of the new capabilities are targeted at the consumer such as improved graphics, multi-point touch and multiple home screens.

The BlackBerry Torch 9800 runs the new OS 6 and again has many improved consumer features such as an improved 5MP camera and integrated social networking and although it features a slide out qwerty keyboard, the touch screen interface features heavily. The jury is out as to whether this device will be the best of both worlds in terms of tactile keyboard and touch screen or whether it will end up as the jack of all trades – time will tell, but given the vast amount of TV Advertising being thrown at the Torch by RIM – it is sure to sell in volume.

It will be interesting to see whether the power of Apple’s iPhone and Google’s Android brands will win over the new advanced features of these three new devices.

As far as the next killer mobile application – it may well be video conferencing but currently there are very few Smart Phones on the market that support this feature and more importantly no UK Mobile networks can reliably carry a video call over 3G.

So it seems that Smart Phones have caught up with the current capabilities of the mobile networks and until 4G networks are launched we may find that real-time applications such as Voice over IP and video calling are confined to company wireless LANS.

My Top 12 Business Technology Bets for 2011

As we enter 2011 with optimism and trepidation in equal measure, it is clear that the number one objective for many small and medium sized businesses will simply be survival.

2011 will also undoubtedly be the year of the Cloud. The cost reduction that Cloud Software Technology can bring to businesses will mean that it will become main-stream in many counties and in many business sectors.

However, for businesses deploying Cloud, the story doesn’t stop there. For Cloud software technology to become breakthrough in terms of business productivity gains and cost reduction we also need new types of end user devices that are optimised to work with the cloud.

Business and The Cloud

Therefore my top 12 business technologies for 2011 will be focused on not only Cloud Software Technology but also the hardware devices that connect users to it.

Cloud Software Technology Bets

Communication Technology:

1) Microsoft Lync – The new Unified Communication Service from Microsoft will enable Businesses to communicate more effectively by introducing voice, video and virtual meetings using software powered from the cloud.

2) Hosted IP PBX & SIP Trunking – Various service providers are now selling phone systems as a service through the Cloud; this gives companies a more cost effective way to deploy telephone systems and makes connecting home workers a snap. Sip Trunking is a very low cost alternative to the traditional telephone line, SIP Trunking gives businesses a way to circumvent traditional Telco’s using their computer network instead. Cost savings can be up to 40% savings on line rental and call costs. SIP Trunking is usually deployed as a Cloud Service.

CRM (Customer Relationship Management) Technology:

3) Microsoft CRM 2011 Online – The latest release of Microsoft’s customer relationship software is designed to give businesses – small and large a complete system to optimise their sales, support and marketing functions saving money and improving the customer experience. This new version is available through various cloud services – including Microsoft’s own.

Collaboration, Analytics and Workflow Technology:

4) Microsoft SharePoint 2010 – This software allows businesses to share and collaborate using more than a web browser. Customers can create portals and use them to interact with customers, suppliers and employees. SharePoint also contains powerful workflow and reporting tools giving businesses more streamlined processes and giving them deeper insight into their business operations.

Hardware Virtualisation:

5) Microsoft’s Hyper V Cloud – This software technology allows businesses and service providers to easily “virtualise” their existing server hardware assets and either consolidate them to fewer servers or move them completely to the cloud. Virtualisation is really a core technology driving cloud computing and I believe that Hyper V Cloud will make it easier and more affordable for businesses to leverage their existing computer assets. Hyper V Cloud is currently the underdog to VMWare’s ESX product however I think Microsoft will make up substantial ground in 2011.

Business Hardware Technology Bets

Tablet PC Technology:

Apple’s iPAD has become a great success in both the consumer and business space and re-invigorated the Tablet format. My prediction is that 2011 will see a huge advancement for this format with many providers launching their products. My bet will be the tablet market as a two horse race between Apple and Microsoft.

6) Microsoft Tablet OS – The rumours are that Microsoft is readying a new tablet PC operating system. I suspect this to be true and would hedge a bet that it will be based on the recently launched Windows Phone operating system as it is more uncluttered than the PC based Windows for touch screen usage.

7) Apple iPAD 2 – building on the success of the first iPAD, Apple will surely launch the second version of their tablet and I expect this to include video conferencing as standard – a boon for business.

8 ) Android Tablet – numerous Tablet devices powered by Android are expected to launch in early 2011 including the Cisco Cius, Vizio, Toshiba and rumours are that HTC will be launching a unit called Scribe this year.

Smartphone Technology:

Smartphone use will continue to increase in business and I suspect their “dumb” phone equivalents will slide into oblivion within the UK business space by the end of 2011 or early 2012. The current UK market for “dumb” phones exists because of their low price and manufacturers like Nokia are bringing up the rear with ultra-low cost Smartphones (~£100) so there is really no reason to give an employee a dumb phone anymore.

9) Apple iPhone – The iPhone will continue to make progress in the Business space, driven by the application availability and the new multi-tasking capability.

Google’s Android – The Android platform will continue to go from strength to strength in the consumer space and 2011 will see the platform make substantial ground within the business space.

11) RIM’s BlackBerry – despite the talk of RIM suffering from the influx of devices from Google and Apple, the BlackBerry has gone from strength to strength in 2010 in the business space. Providing RIM can keep the innovations coming through, then I believe they will continue to prosper in the business smartphone space.

12) Windows Phone – Microsoft released its new phone operating system in 2010 and despite the naysayers, it was really quite good for version 1, if not the finished article. I expect the update to be released in the first half of 2011 which will include back-grounding of applications, interface improvements (including cut and paste) and some new applications such as a mobile Lync client (see Microsoft Lync above).  The remaining Achilles heal will be the available Windows Phone applications – currently a shadow of the AppStore, however Microsoft has huge resources at its disposal to rectify this situation so I expect this platform to prosper in the medium and long term.

Business ready and ready for Business The Invasion of the Tablet PCs.

By early 2011 the UK market will be awash with Business Tablets giving much needed competition to Apple’s iPAD. There are at least 10 new tablets coming to market, five for the big brands including – BlackBerry Playbook, Cisco Cius, Avaya Flare, Windows 7 Samsung Galaxy and the HP Tablet.  This clearly shows that the tablet pc format is here to stay, but how will tablets actually improve business performance and which of the Tablet brands will be a long term success in this space?

BlackBerry has a premium brand when it comes to business and if the initial specification of the BlackBerry Playbook is to be believed then it should be very popular. Sporting a newQNXoperating system that supports Adobe Flash, HTML5, multi-tasking, Unified Communications in the form of integrated video conferencing, integrated 3G and Wi-Fi and full High Definition video; the Playbook looks seriously fit for purpose. The rumours are that there will be 16GB and 32GB models available at launch.
 

Blackberry Playbook

Blackberry Playbook

Unified Communications also features heavily in the forthcoming Cisco Cius, powered by the Android operating system it offers users video and multi-party conferencing plus a raft of other business features and Cisco’s brand will also play well within the business space.
Like the Cius, the Avaya Flare also uses the Android operating system and again majors on multi-media and Unified Communications, providing the user with High Definition Video Conferencing, Presence and SIP (voice over IP) Telephony and can even support multiple simultaneous conferences.
As a side note, the Android OS is looking more and more flexible these days with smartphones not the only hardware platform it will excel at and shows that Google surely must launch its own Tablet PC soon – or maybe HDC is busy building one as we speak!
Last but certainly not least is the Windows 7 Tablet PC platform and the plethora of manufacturer devices like the Samsung Galaxy and HP Tablet and at least another 5 manufacturers readying their devices within the next few months.
The fact is that the Windows Tablet devices will have a huge tactical advantage in the business space because of Microsoft Office. Used by virtually all businesses, Microsoft Office is the stickiest software suite in history and will be leveraged extensively by Microsoft and its partners to lure the business user with advantages such as document compatibility and the widest integration into Microsoft’s massive software stack.
Extensive integration with applications such as SharePoint, Lync (Unified Communications), CRM and Exchange will no doubt be included from launch giving the platform a head-start.
However there are also big challenges too – can Microsoft improve the usability and user experience of the Windows 7 OS when used with the touch screen interface – something that has caused the company issues in the past with its older Windows Mobile platform and hopefully addressed in the new Windows Phone soon to be launched. So which Tablet will we all end up with?

 

Currently it’s anyone’s guess – but my Christmas list just got a little bit longer.

The Smart Phone Wars – A New Hope. Will the forthcoming Windows Phone 7, Nokia N8 or the BlackBerry Torch be able to break the iPhone and Android dominance in the Smartphone market ?

Within the next month the BlackBerry Torch, the Windows Phone 7 and the Nokia N8 will be released to the general public. All three phones are designed to eat into the dominance of Apples iPhone and Googles Android platform and the question is whether any of the three will be successful enough to make inroads against the might of Apple and Google.

Microsoft Phone 7

Phone 7

From a business perspective, both Microsoft and Nokia have been historically strong but their market share have weakened lately, however RIMs BlackBerry devices have seen continued success within the business market.

Many people do question whether businesses need a BlackBerry phone to try and compete with the iPhone and Android as typically businesses want their Smartphones to access to their business applications on the move, great battery life, ease of use and reliability of the phone in general.

In fact, all three phones (Nokia N8, Windows Phone 7 and BlackBerry Torch) do have something in common their new features and capabilities are primarily designed to attract consumers away from iPhone and Android and extending their business specific capabilities seems to be second place with more modest changes apparent in all three devices. The iPhone and Android went the other way first launching consumer devices and later adding business capabilities.

Granted, the Windows Phone 7 will be able to edit SharePoint (Microsofts web portal technology) documents on the fly but there is no Unified Communications software capability for Microsofts own Unified Communications products available at launch. In fact, most of the new features of this phone are around consumer multi-media capabilities and consumer software applications linking the phone with Microsoft Live Microsofts consumer web platform.

The Nokia N8 is powered by the new Symbian 3 software and does have the Unified Communications software pre-installed which is a boon for businesses wanting to use Microsofts Unified Communications Technology and also has improved multi-tasking another business feature, however many of the new capabilities are targeted at the consumer such as improved graphics, multi-point touch and multiple home screens. The

BlackBerry Torch 9800 runs the new OS 6 and again has many improved consumer features such as an improved 5MP camera and integrated social networking and although it features a slide out qwerty keyboard, the touch screen interface features heavily.

It will be interesting to see whether the power of Apples iPhone and Googles Android brands will win over the new advanced features of these three new devices.