Unified Communications and Cloud Services Blog

During the last year, I have been working on a start-up called SYNETY which has developed a telecoms web service called the CloudCall API. Building customised IVR, Outbound voice applications or Hosted PBX services  is currently an expensive proposition. Traditionally, you needed to purchase an IVR platform (software and hardware) then install either on-premise or host [...]

Working in both Telecoms and Internet businesses for the last 16 years has given me a useful insight into convergence and the emergence of Unified Communications.  Business Productivity tool circa 1950 For me it all started in 1998 whilst I was 3 years into running my first ISP.  The initial emergence of Voice over IP technology was [...]

2010 was an interesting year for IT and Telecoms technology. The realisation and general acceptance that Cloud as a Technology was here to stay has created some interesting propsitions in 2010 and this will follow through to 2011. It’s about client (laptop, tablet, smartphone) connecting to the cloud software service. So with this in mind, I have [...]

The economic environment and the improving quality and reduction of cost of broadband connectivity is tipping hosted iPBX products from early adoption in to the mainstream within the UK; there is still a way to go but all indicators point to this movement.   Driven by the demand of small and medium sized businesses to [...]

Telecoms Resellers who want to sell the new Cloud Based Communication Services have a challenge – how they turn their mostly CAPEX based business models into an OPEX based service business without destroying their cash-flow in the short term. Many Telecoms Resellers who install and maintain PABXs (telephone systems) rely on the upfront profit generated [...]